Cancel or Change My Order

❗️ CANCEL OR CHANGE MY ORDER

Orders can ONLY be cancelled or edited within 1 hour of purchasing.

After 1 hour, the order begins processing and cannot be changed.

✔ If the order has NOT shipped yet:
You may request cancellation through your order page.

❌ If the order has already shipped:
We cannot cancel or refund the order until the package is delivered back or returned.

⚠️ WRONG ITEM OR COLOR?
Please submit a request through your Order Page.

CloudKuzi™ Self-Service Center

Manage your order by yourself in a few taps. No emails, no waiting.

Tip: You can manage most things (tracking, cancel, returns, address change) without waiting for a reply. Just tap the option you need.